All products are fulfilled directly from our partner manufacturer’s warehouse.
Estimated delivery timeline:
7 to 14 working days (depending on order and logistics)
Delays may occur due to customs clearance or unforeseen logistics issues. Customers will be informed accordingly.
Processing Time:
Once we receive an order, we will process your order the next business day.
Shipping Partners
For local address in Malaysia, we use Standard Shipping, and we’ll provide a tracking number upon availability so that you can estimate the arrival date and time. MTS Green Technology has the final and absolute right to decide the courier option.
Return Policy
We accept refund or replacement under the following conditions:
Product received is damaged
Incorrect item delivered
Product has manufacturing defect
Conditions:
Request must be made within 3–5 working days upon receiving item
Proof (photos/videos) must be provided
Refund Process:
Approved refunds will be processed within 7–14 working days
Non-refundable cases:
Incorrect order by customer
Change of mind
We accept returns only for products that are unused, in its original packaging, and in the same condition as it was received.
