{"id":2667,"date":"2025-12-11T14:16:59","date_gmt":"2025-12-11T14:16:59","guid":{"rendered":"https:\/\/mtsgreentech.com\/?page_id=2667"},"modified":"2026-03-25T03:17:33","modified_gmt":"2026-03-25T03:17:33","slug":"shipping-policy","status":"publish","type":"page","link":"https:\/\/mtsgreentech.com\/?page_id=2667","title":{"rendered":"Shipping, Delivery &amp; Return Policy"},"content":{"rendered":"\n<p class=\"has-black-color has-text-color has-link-color has-medium-font-size wp-elements-56a9cbeb2270b05a6e23583bf6e6d973\"><strong>Shipping &amp; Delivery<\/strong><\/p>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-8b48d270640e074c130b024cfabf5e7a\">All products are fulfilled directly from our partner manufacturer\u2019s warehouse.<\/p>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-0eb035a0a3634115659cbad66ea6231c\"><strong>Estimated delivery timeline:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list has-black-color has-text-color has-link-color wp-elements-554a66e0b4506b8a1ce011030464cb8f\">\n<li class=\"has-black-color has-text-color has-link-color wp-elements-4053e8da3989285f9c4328c537a19138\">7 to 14 working days (depending on order and logistics)<\/li>\n<\/ul>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-ed4c8c99b6361b08c3b42d073b723a7d\">Delays may occur due to customs clearance or unforeseen logistics issues. Customers will be informed accordingly.<\/p>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-faef57d55f8e1bbfe34be9166ef247b0\"><strong>Processing Time<\/strong>:<\/p>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-59d4eaedbd35e2ad9a2a058c042d4309\">Once we receive an order, we will process your order the next business day. <\/p>\n\n\n\n<h2 class=\"wp-block-heading has-black-color has-text-color has-link-color has-medium-font-size wp-elements-86a91f846590fd72021c84bfe9f7aacc\">Shipping Partners<\/h2>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-59d3e5c641b030a8d07047ee647792c2\">For local address in Malaysia, we use Standard Shipping, and we\u2019ll provide a tracking number upon availability so that you can estimate the arrival date and time. MTS Green Technology has the final and absolute right to decide the courier option.<\/p>\n\n\n\n<h2 class=\"wp-block-heading has-black-color has-text-color has-link-color has-medium-font-size wp-elements-c1431469930a5638f0d4575cf7849548\">Return Policy<\/h2>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-ec132f51dd30272f8a6b6191da1c9336\">We accept refund or replacement under the following conditions:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-black-color has-text-color has-link-color wp-elements-252367f04fd3e368635cd84cdad6f0d4\">Product received is damaged<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-3a46000e9e992dfe62ac2072001682e6\">Incorrect item delivered<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-dac242f858ff92cac0d9c1bf222a5c02\">Product has manufacturing defect<\/li>\n<\/ul>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-9b894df05b69bb7f84f21808db992a8a\">Conditions:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-black-color has-text-color has-link-color wp-elements-d0d27cebf7bbf171cf61390c8e0a44d4\">Request must be made within 3\u20135 working days upon receiving item<\/li>\n\n\n\n<li class=\"has-black-color has-text-color has-link-color wp-elements-c1f128aadafe9abbdc3a4fbbc95e972b\">Proof (photos\/videos) must be provided<\/li>\n<\/ul>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-fa7270f1afeb800ce971f49195308740\">Refund Process:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"has-black-color has-text-color has-link-color wp-elements-723bd69bee6be9e431ef9e5a848779b2\">Approved refunds will be processed within 7\u201314 working days<\/li>\n<\/ul>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-8e925f4762c65512bcb4170aff719a1e\">Non-refundable cases:<\/p>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-fd25f66a57f47a690bffbd6b7f75b3a9\">Incorrect order by customer<\/p>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-10f37ecbd32fec4c8f15fce8065527cc\">Change of mind<\/p>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-d30d189d6f83eaee3c6fed9f44dc5ea2\">We accept returns only for products that are unused, in its original packaging, and in the same condition as it was received. <\/p>\n\n\n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-84b190859b3a6ec03e8a02cf931a09e1\">\u200b<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Shipping &amp; Delivery All products are fulfilled directly from our partner manufacturer\u2019s warehouse. Estimated delivery timeline: Delays may occur due to customs clearance or unforeseen&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2667","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/mtsgreentech.com\/index.php?rest_route=\/wp\/v2\/pages\/2667","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mtsgreentech.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mtsgreentech.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mtsgreentech.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mtsgreentech.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2667"}],"version-history":[{"count":20,"href":"https:\/\/mtsgreentech.com\/index.php?rest_route=\/wp\/v2\/pages\/2667\/revisions"}],"predecessor-version":[{"id":3636,"href":"https:\/\/mtsgreentech.com\/index.php?rest_route=\/wp\/v2\/pages\/2667\/revisions\/3636"}],"wp:attachment":[{"href":"https:\/\/mtsgreentech.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2667"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}